Taming Chaos by Taking Control
Today’s ever-changing healthcare environment requires organizations to not only collect data for their improvement efforts, but also submit that data to external agencies. Inundated with date (to collect, measure, document, organize, understand, and report), organizations can become easily overwhelmed.
One of the most difficult tasks associated with managing this data is that of transforming an organization from relying on a data-rick information-poor (DRIP) reporting process to one that simply and systematically turns data into readable information through the use of appropriate analytic and statistical tools.
Once this information is available, it can inspire continuous improvement activities, increase the accountability and ownership at all levels of the organization, meet external requirement, and increase the entire team’s investment in outcomes related to patient safety and the quality of care.
Success depends on executive sponsorship
Continuous improvement supports a culture of accountability
Appropriate data collection is cost-effective
Understanding measurement is important to evidence-based care decisions
Understanding variation is key to lean thinking
Sustained improvements encourage quality
Standards require the use of statistical tools and techniques
The key to success – ownership of data at every level
At MB Healthworks, we believe that the key to success for any performance improvement strategy is rigorous collection of data, thoughtful analysis and interpretation of that data, and the timely reporting of outcomes.
Many organizations struggle with who should be responsible for turning their monstrous amounts of data into usable and understandable information. Educating staff to create, analyze, and respond to outcome reports is typically a time-consuming and expensive process.
Additionally, most team members desire first and foremost to care for their patients – not be buried in data – and many have not experienced the connection between evidence-based care decisions and the outcomes of care for their patients. It is essential for key organization members, especially at the point of service, to have the opportunity to understand the basics of data collection, analysis, and interpretation, as well as how to take the appropriate concomitant actions to improve outcomes. Our response to this challenge was to create QMAPS.